All Systems Operational
The AuricVault® Service ? Operational
90 days ago
100.0 % uptime
Today
Payments Passthrough Service ? Operational
90 days ago
100.0 % uptime
Today
AuvProxy Service Operational
90 days ago
100.0 % uptime
Today
Trevance® T4 Batch Service ? Operational
90 days ago
100.0 % uptime
Today
Sandbox/Testing Environment ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Sep 26, 2021

No incidents reported today.

Sep 25, 2021

No incidents reported.

Sep 24, 2021

No incidents reported.

Sep 23, 2021

No incidents reported.

Sep 22, 2021

No incidents reported.

Sep 21, 2021

No incidents reported.

Sep 20, 2021

No incidents reported.

Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021

No incidents reported.

Sep 16, 2021
Resolved - Our hosting provider restored final backups slightly before noon (ET). Auric tested and monitored the restored servers for several hours.
As of 3:00 PM ET, vault02 traffic is returned to the west coast hosting facility as normal.
Sep 16, 15:12 EDT
Update - Auric's hosting provider continue to work on restoring the West coast (Seattle/vault02) configuration -- as well as other client's environments. Our plan is to keep all traffic moving through vault01 overnight and re-evaulate the situation in the morning (east coast US time).
Sep 15, 16:48 EDT
Update - Our hosting provider has restored network connectivity but are now reporting they had an "electrical issue" that corrupted multiple virtual machines, including our web and application servers. We continue to work with our provider on the issue. vault01 continues to be live.
Sep 15, 07:23 EDT
Monitoring - Hosting provider says issues beginning to resolve. We now have VPN access into our servers but continue to see instabilities. Will continue to monitor situation overnight.
Sep 14, 23:04 EDT
Identified - Our hosting service provider has informed us there is a 'backbone' issue at the Seattle facility; all networking is down.
They do not have any ETA on when the issue will be resolved.
All traffic is currently directed at the East-coast hosting facility.
Auric will review the issue in a few hours.
Sep 14, 20:22 EDT
Investigating - We're investigating a problem on vault02 that is causing extremely slow response times. We've switched all transactions to vault01/proxy01.
Sep 14, 19:57 EDT
Sep 15, 2021
Sep 14, 2021
Sep 13, 2021

No incidents reported.

Sep 12, 2021

No incidents reported.